Refund policy
Returns & Refunds
We want you to love your Lake Monster gear! If you’re not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- Have original tags attached, when applicable
- Accompanied by proof of purchase
Please contact us before sending anything back. We will provide return instructions and let you know where to send your item.
Return Shipping
If you are returning an item because you changed your mind, ordered the wrong size, or no longer want the item, you are responsible for return shipping costs.
If your item arrives damaged, defective, or you received the wrong item, please contact us right away. We will work with you to make it right and cover the appropriate return or replacement shipping costs.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Sale or clearance items
- Gift cards
- Custom or personalized products
- Stickers, unless they arrive damaged or defective
Exchanges
Need a different size or item? Contact us first and we'll help you determine the best way to handle the exchange.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card company may require additional time to post the refund to your account.
Questions
If you have questions about returns or refunds, please contact us at info@lakemonstermt.com.